Below is a basic outline of the Terms and Conditions of your booking and some guidelines to ensure you are prepared for your safari.
Click here to access our full Terms and Conditions:
Below is an outline of the Terms and Conditions of your booking and some basic guidelines to ensure you are prepared for your safari and get the most out of your experience.
1.CONTRACT
Your contract is with Wild Wonderful World Ltd (hereinafter called “WWW”, “we” or “us”). We draw your attention to the following terms and ‘The Conditions’, which cover all information about correspondence and bookings made with us. Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any questions you have with us).
All enquiries, advice, itineraries or quotations addressed to, provided by or bookings made and/or all services rendered and/or goods supplied by or on behalf of us are subject to the Conditions and the terms and conditions of various third party providers of services and/or goods (i.e. airlines, tour operators, hotels etc.) who we request on your behalf to render services or provide goods to you (‘Third Party Suppliers’).
2.BOOKING PROCEDURE AND PAYMENT TERMS
A binding contract comes into existence between us and you (and the pricing of an itinerary is final) when: (a) we receive a non-refundable deposit or (b) when we receive full payment of the itinerary when the booking is made less than 90 days before your departure date AND we confirm to you in writing that your itinerary has been confirmed. No contract will exist between the parties until such monies have been received and such confirmation has been issued.
We require full payment to be made for your holiday 90 days prior to the departure date. If full payment is not received 90 days prior to the departure date, we reserve the right to cancel your reservation and apply cancellation charges. Cancellation will be without penalty to us and we will have no further liability to you and such cancelation will not entitle you to any claim against us. The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions.
In the case of group bookings, full payment is required by each respective individual/ company in order to confirm/secure group arrangements on offer/discussed. If full payment is not received by the applicable date, WWW will automatically cancel any group arrangements on offer/discussed/confirmed and the Client will have no right of recourse against WWW or any of the Third Party Suppliers.
With further regard to group bookings, should the group number deviate from the number required for the Booking, WWW reserves the right to re-cost the Price and raise a surcharge. Should the Client refuse to accept and pay such surcharge, WWW reserves the right to cancel the tour and retain any payment made (WWW will be entitled to retain any service fees charged and/or retain the commission earned and/or charge an administration fee).
We accept payment in USD or South African Rand by means of a bank transfer or credit card. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into Wild Wonderful World’s account and that ALL bank charges are for the client’s account.
3. CANCELLATION POLICY
In the event of a Client cancelling their reservations (which must be done by confirmed e-mail, letter of telefax), WWW shall have the right to either claim the Deposit or to retain the Deposit and claim damages suffered by WWW. WWW reserves the right to cancel any tour before departure, in which event the entire payment will be refunded to the Client without any further obligation on the part of WWW or right of recourse by the Client.
The maximum cancellation fee, which may be imposed in the event of a Client cancelling, is as follows (third Party Suppliers may charge cancellation fees over and above those stated below):
Please note that certain items like gorilla and chimp permits are 100% non-refundable and non-transferrable.
The above cancellation policy applies should you fail to join or start your safari for any reason, including airline delays or missed connections. Please ensure you have adequate travel insurance for this purpose. You are liable for cancellation penalties immediately on confirmation of our booking services.
4. YOUR RESPONSIBILITIES
It is the entirely the Client’s duty to ensure that all travel documents, passports and visas are current, valid, obtained on time, and will be valid for six (6) months after return to his/her/their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with a medical practitioner who is well versed with the prevailing conditions and requirements of the country(ies) you intend visiting before travelling. If WWW assists the Client in any way, such assistance will be at WWW's sole discretion and the Client acknowledges that in doing so, WWW is not assuming any obligation or liability and the Client indemnifies WWW against any consequences of such assistance.
It is compulsory and an express condition of your booking for every Client (and all members of a group or tour party) to have comprehensive travel and medical insurance cover and written, documented proof of such cover must be submitted to WWW.
Your insurance must include cover in respect of, but not limited to;
If you do not have a preferred supplier yet, Global Rescue is a recognized industry leader and can be contacted by clicking here or by calling +1-617-459-4200.
Please note that various credit card companies offer limited levels of travel insurance, which WWW does not consider sufficient cover for international travel. Kindly check with the respective credit card companies in order to obtain the specific details of the cover.
WWW will not be responsible or liable if the Client fails to take adequate insurance cover or at all.
Wild Wonderful World is represented as a tour operator on SafariBookings.
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